Customer Reviews 18 Comments 18 thoughts on “Customer Reviews” Bob was absolutely fantastic. He had to give me bad news about the chimney being unsafe to use at this time but took the to time to show and explain all available options, He made sure that myself and my wife understood everything and showed us what was wrong. Bob even took the time to show us things that the house inspector missed!! Very straight forward and to the point as well as very nice gentleman. We will be hiring him to fix the problems and will be recommending him to anyone and everyone. Thank you Bob! Bob is a honest, safe, all knowing chimney pro. He dropped a liner and fixed other safety concerns he found. Couldn’t be happier. Had chimney liner installed and could not be happier. Bob really knows what he’s doing and the job came out perfect. I would highly recommend him to anyone that need work done. Bob is a true professional. He is conscientious, capable, and honest. We had some fireplace issues that needed to be repaired for our home inspection and we called Bob. He promptly returned our call, gave us a fair estimate, and completed the work the next day. He is friendly, efficient, and truly knows his craft. I would strongly recommend Bob to anyone in the NE Ohio community. Bob Jones called within 15 minutes of my message and came to do an estimate the same day. The job was done the next day and it was meticulous. we recommend him to other customers. He is very professional and did a great job The work needed on our Cleveland Heights century house was extensive. Bob and his crew are simply the best chimney contractors, period. Bob’s knowledge of his craft, understanding of what the repairs and installations required and his attitude of making sure everything was done ” right ” made us feel at ease from the first time he climbed up on our very high roof to ” commune with the chimney.” Through the repairs and rebuild of the chimney, to the clean-out of the shaft ( which was more complex than anyone could have envisioned, but was accomplished to perfection ), to the purchase and installation of our wonderful fireplace insert, Bob’s eye for the proper design ( including tinting the brick and mortar to make it match to the old ) was apparent. His work ethic is unparalleled. It has been our joy to recommend him to our friends and colleagues and will do so in the future. Don’t even think about calling anyone else but Bob at Modern Day Chimney !! Thanks, Bob…all our best to you, Bailey and your crew. After calling four chimney cleaning companies, one had returned our call, yet did not show for the appointment. We then called modern day chimney, and scheduled within one week. Bob called the day before to confirm our appointment. He was on time, professional, and cleaned up all equipment. He did a great job with the cleaning on our chimneys. (We purchased the house 1 year ago in Shaker Heights. Unfortunately, upon the video inspection, the mortar around the smoke shelf area was terrible in both fire places. Bob suggested we go the route of ventless gas logs. we are quite thankful that Bob gave us a good and honest inspection, now we will be safe. He charged a very reasonable price. Please consider using Modern Day Chimney for your needs! I searched the internet to fix our chimney problem. Bob was the first to respond back to me. Bob came out explain and educated us through the whole process. Bob also discovered other issues and fixed those problems as well. I am very thankful that he responded and I would recommend him to any one who needs this service. Thank you so much Bob! Bob Jones was recommended to us by a large HVAC company to tuckpoint our 103 year old chimney. Other contractors came out and said it was an impossible job because the mortar was so deteriorated. The other guys said we’d need to tear down and rebuild the chimney from the attic floor on up. When Bob came out, he said, “I can do this.” He then proceeded to tuckpoint the chimney so that it was as solid as if it were brand-new bricks and mortar. We were so happy with his work. His price was so reasonable, especially considering that Bob worked a chimney miracle. Bob was great to deal with. He called when he said he would, showed up when he said he would. He really knows about fireplaces and chimneys. He explained everything to me and I felt confident that he could fix any problem I had with my fireplace. I will definitely use him again and also recommend him to friends and family. Bob was the best ever. I highly recommend him. He seemed to know everything about chimneys, and was the nicest guy. Use this company, they are really good. Called modern day chimney on a Saturday looking for a part I couldn’t find. Bob found the part and by Monday it was installed. Great service! Good Job! Bob Jones was recommended to us by a roofing company we have used.He came to the house before work started,and explained what had to be done.He completed the job in two days,despite the rain! He did a wonderful job and cleaned everything up,leaving no mess. We would recommend him to anyone who wants a professional job done. After having other companies out to look at our chimney, Bob came to the house and assessed the situation. He was able to identify the reason for the mortar crumbling as being no liner for the water heater section due to the moister and provided the solution that would solve the problem. None of the other companies had mentioned this and the quotes were much higher. We decided to go with Bob and Modern Day Chimney and now that the work is completed we are very satisfied. Not only did Bob clean up each day before leaving, but he very thoroughly went through everything to make sure it was done well. He was courteous and always making sure during the work that we were satisfied. We even have a guarantee for 15 years for the work completed and Bob will even come out at no charge each year to inspect everything. You cannot beat his price, service, and guarantee. We will certainly be recommending Bob and Modern Day Chimney to any of our friends and family that need chimney repairs. I found Bob’s number on Google and hired him not knowing much about him but decided to take a chance with his estimate rather than another one I had received. He was not on the job very long till I could tell he knew what he was doing and was doing it very well. He tore down my crumbling chimney and hauled off all the rubble, rebuilt it, and cleaned up totally when he was done. The chimney looks great and I am well satisfied with Bob and the quality of his work. Jim Yannella Modern Day Chimney has great customer service, they are very friendly and very affordable, and that alone beats local competitors. Modern Day Chimney was recommended to me for a major chimney repair and I was a bit skeptical at first; as major home repairs can be expensive, and if you hire the wrong company they can also be done poorly. Bob came out to the house and gave me a very detailed explanation on what needed to be done to fix my chimney. Bob completed the job in 2 (very Hot) days and when he was finished my new chimney looks the best on the street. Bob’s work ethic is unmatched. He works at a steady fast pace, he’s punctual, friendly, and will answer all 1000 of your questions. Bob also did a thorough clean up after the job. I have/will recommend Modern day Chimney to anyone who needs a chimney repair. You can hire Bob with confidence that your repair will be done fast, efficient, well, and he will do a great job cleaning up after himself, not to mention that his pricing is very customer friendly. In my opinion you hire Bob the first time, or you can hire him after some other company has gouged you and done poor work. Why not just hire him first? After suffering through three different jobs to correct my leaking chimney, I finally found Bob Jones with Modern Day Chimney Service. A friend’s referral set me on the road to a solution for my problem. Bob explained why the chimney was leaking and told me how simple the repair was. All the other Companies had overlooked the fact that my chimney had no liner. Instead of installing a liner, I had spent money on tuckpointing, replacing roof shingles and repairing the flashing. None of which solved the problem. Bob came out and explained that a liner would prevent condensation inside the chimney and vent the vapors outside. I now have a repaired chimney with a liner and cap. All of the work has a guarantee which includes a yearly inspection by Bob at no charge. I was happy with the price he quoted me. He was prompt and courteous and finished the job in a timely matter, even though he had to work in the 96 degree weather. I have already recommended him to my friends. Thanks Bob for a great job. Comments are closed.